Refund Policy

At THE SO RETAIL, operated by THE SO RETAIL PRIVATE LIMITED, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our website.

1. Eligibility for Refund

A refund may be considered under the following circumstances:

• The product received is damaged, defective, or incorrect
• The product does not match the description at the time of purchase
• The order was cancelled before shipment

All refund requests must be raised within 7–14 days of delivery.

2. Non-Refundable Items

Refunds will not be applicable in the following cases:

• Products damaged due to misuse, mishandling, or improper installation
• Normal wear and tear
• Requests made after the allowed refund period
• Products without original packaging, accessories, or proof of purchase

3. Refund Process

To request a refund, customers must contact us with:

• Order ID
• Product details
• Reason for refund
• Supporting images or videos (if applicable)

Once the request is reviewed and approved, we will notify you via email.

4. Mode of Refund

• Approved refunds will be processed to the original mode of payment
• Refunds may take 5–10 business days to reflect, depending on the bank or payment provider

Shipping charges (if any) are non-refundable, unless the return is due to our error.

5. Replacement Option

In certain cases, we may offer a replacement instead of a refund, subject to product availability and customer preference.

6. Cancellation Policy

• Orders can be cancelled before dispatch for a full refund
• Once the order has been shipped, cancellation requests may not be accepted

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